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In the
Emergency Relief sector we see it as our role, and our mission,
to:
- Source and
distribute material aid and information to people in need of
emergency relief
- Initiate
programs and projects which break the cycles of poverty, hardship
and disadvantage
Our
Values
Service
Quality
- We ensure
material aid (food and household effects) and information is
distributed efficiently, effectively and equitably
- Our service
delivery is responsive and flexible and delivers on
commitments
- Our products
are fit for purpose and reflect the requirements of people in
need
Collaboration
- We encourage
all agencies we work with to identify areas of interest in relation
to emergency relief
- We actively
contribute to discussions within the sector to achieve the most
effective outcome for people in need
- We consult
with and listen to the representatives of the community
- We are
transparent and share information
Respect
- Our clients,
volunteers and staff are treated with respect
- Privacy and
confidentiality is present in all our work
- We engage
professionally with all our stakeholder and constituent
groups
- We take
ownership of our actions and decisions
- We are
honest with each other and ourselves
- We fulfil
commitments we have made
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