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4/2 Somerville Road
Yarraville 3013
Victoria  Australia
Tel 03 9362 8300
Fax 03 9362 8301
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The Emergency Relief Sector in Victoria

What is Emergency Relief?

Emergency relief is the provision of critical support to individuals or families who for various reasons may be experiencing immediate and personal distress due to a financial emergency or domestic crisis.

People who fit this profile usually include the unemployed, low-income earners, victims of domestic violence, refugees, sole parents, elderly, disabled or homeless persons.

Assistance, which may vary from one welfare agency or community organisation to another, could comprise any one of a number of services: provision of food parcels or vouchers; household goods or clothing; rent assistance; payment of bills such as electricity and gas, or money to buy a meal.

Other forms of assistance such as specialist counseling, transport assistance, medicine, school uniforms and books, as well as community information services, may also be provided to meet the requirements of disadvantaged people and support their well-being.

How much assistance any agency or organization can provide will be dependent on their resources. While some of the larger agency networks such as the Salvation Army, St. Vincent de Paul and UnitingCare, may have considerable scope to offer a wide range of assistance and aid, many other smaller agencies are restricted to more specific support – such as food, household goods or clothing.

As Victoria's largest emergency relief resource centre, VicRelief Foodbank, exists to provide vital support to these agencies where there might be a shortfall in their ability to provide vital food and material aid resources to their clients.

Emergency Relief is also a term used by Emergency Services units - like the State Emergency Service (SES) - to describe the need to help communities recover in times of natural disaster. In this instance emergency relief relates to the immediate requirement to help people with clothing, food, bedding and other forms of material aid should their lives suddenly become disrupted by such events as bushfires, flood and drought.

Emergency Relief: Sector Profile

The provision of emergency relief to Victorians in social hardship has been evident for over 150 years. From the early days of Victoria's colonial beginnings when community 'missions' thrived, welfare organisations administering assistance to those in need have always been part of the social landscape.

Today emergency relief in Victoria represents a vast and complex sector of providers. It is a sector which is unique in Australia and comprises a diverse array of more than 700 non-government organisations.

While many of these are primarily 'faith'-based, the emergency relief sector also comprises large numbers of charitable and welfare organisations, community based agencies, large and public institutions, as well as culturally and ethically specific support bodies.

The total value of emergency relief support provided to the Victorian community sector annually is estimated at between $25-30million. Of this total value almost $12 million (or 50%) was provided by VicRelief Foodbank in 2006/07 in the form of food and material aid.

It is estimated that almost 80% of the people working in emergency relief organisations in Victoria are non-paid volunteers, providing almost $1 million worth of labour per annum.

Key Links

For information on the Emergency Relief Victoria Network>>